Service Guidelines

Shenyang Dapeng Heavy Equipment Technology Co., Ltd.
Operational Excellence Framework
Corporate Value Proposition
As an ISO 9001 certified heavy equipment manufacturer, we operationalize our core principles through measurable deliverables:
* Technological Leadership - 18% R&D reinvestment ratio
*Quality Assurance - 0.23% PPM defect rate
*Cost Optimization - 15-20% TCO reduction solutions
* Service Engineering - 4-hour emergency response SLA
Customer Success Architecture
Our service ecosystem integrates dual guarantee mechanisms:
Contract Compliance Assurance
* Material Certification: EN 10204 3.1/3.2
*Performance Warranty: ±2% tolerance adherence
*Delivery Precision: 98.7% on-schedule fulfillment
Technical Value Chain Management
Multistage Quality Governance
Phase Control Methodology Certification
Material Sourcing analysis
Manufacturing Statistical Process Control
Expert Support Infrastructure
*20+ certified engineers
*Remote diagnostics with IoT-enabled devices
*Customized O&M training programs


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